FAQ

Buying at Embrujo-del-Arte.com

 

  1. What Forms of Payment does Embrujo-del-Arte.com accept?

We accept Visa, MasterCard, American Express, Discover, PayPal, Embrujo-del-Arte.com Gift Cards and Embrujo-del-Arte.com store credit. We do not accept checks or cash at this time. Please note that if you pay with an Embrujo-del-Arte.com store credit, you can pay for the balance of your purchase with a credit card or PayPal.

  • Visa
  • MasterCard
  • Amex
  • Discover
  • PayPal
  • ApplePay

 

  1. I received an error message when trying to check out. What does this mean?

Please verify that the billing information you have entered is the same as the information that your bank has on file. If you enter billing information that varies from what your bank has on file, then your order will not go through.

  1. Do you restock items that are sold out?

Most of our styles are available all year around. We also have styles with limited editions; this means that once they sell out, they will not be restocked.

  1. How do I know if my order was placed successfully?

After your order is submitted, you will be directed to an order confirmation page with your order number. If you've reached this page, we've received your order and we are either reviewing your payment information or your order is ready to be processed. You should also receive an e-mail confirmation shortly after your order is submitted to confirm that we received it. Once your order is shipped, you will receive an e-mail confirming shipment.

  1. When will my order be processed?

All orders are processed and shipped within approximately 3 to 5 business days after order entry. Orders placed on a weekend or holiday will be processed on the next business days, Monday through Friday. Please note that all processing times are estimates and may be subject to change.

  1. Can I cancel an order once it has been placed?

Call our customer service department for exceptions but in an effort to get our shipments to our customers as quickly as possible, your order cannot be canceled or modified once it is placed. However, you may always be able to return your items within 45 days. Please see the Return policy on this site for details.

 

  1. Do you offer price adjustments?

We are committed to offering you exclusive offers on our latest styles, which may change on a daily basis. Due to our constantly changing promotions, we currently do not offer post-purchase price adjustments.

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Net Orders Checkout

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