Refund Policy

Shipping & Returns

SHIPPING RATES:
Order Type:
STARTING RATE
STANDARD SHIPPING IS FREE ON ALL ORDERS                                  Free
(ITEMS LEAVE WITHIN1-3 BUSINESS DAYS AFTER PRODUCTION)
Two-business day shipping                                             $15
Next business day shipping                                             $25


Note: Unfortunately, we cannot accept international orders yet. Please contact Customer Service at info@embrujo-del-arte.com for more details or exceptions. 

EASY 45-DAY RETURNS
We make pieces that last and fit your everyday needs. If they don’t let us know and we will do our utmost to make you happy again with our product(s).
Maybe you have second thoughts? No worries—we’re here to help! If you’re not completely satisfied with your purchase, you can return your eligible items by mail within 15 days of the original ship date. To confirm whether your item is returnable, check your invoice, email confirmation or "Orders" page.


RETURN POLICY
•    All products may be returned unless the item is marked Final Sale or Non-Returnable
•    Items must be returned within 15 days
•    Returns received after the 15-day return period are accepted at our discretion.
•    Late returns that are accepted will be subject to a partial refund of 50% of their original sale prices. This will appear on your orders page as ‘late-return fee’
•    Items must be returned in their original packaging, hang tags and boxes
•    Items must not be worn, washed, altered or damaged
•    Eligible returns will be credited to your original form of tender or a store credit.
•    Please note, we reserve the right to refuse or limit quantities to anyone we believe may be purchasing items for resale.
•    Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted

RETURNS YOUR WAY:
BY MAIL
•    Send your item(s) back to us with the shipping label that we’ll provide.
•    Once you return an item, the same item will not be available for immediate repurchase
GUEST RETURNS
•    If you placed your order using guest checkout, you can send your item(s) back to us by visiting Guest Returns on the website
GIFT RETURNS
•    Gift Recipients may return eligible gift items to Embrujo del Arte for store credit.
REFUNDS
•    All returns will be refunded to your original form of payment or store-credit.
PRICE ADJUSTMENTS
•    We do not make price adjustments on previous purchases.
REFUND PROCESSING
•    We’re excited to share that as part of our commitment to reducing environmental impacts we have eliminated paper invoices for online orders.
•    Gift orders will continue to receive a printed gift receipt and personalized gift message.
•    The order confirmation email serves as your receipt.
•    Returns to Embrujo del Arte will be refunded to the original form of payment or store-credit.
•    The order number is needed to fully service your returns and issue your credit note
•    Mail-in returns with our prepaid return label will be processed within 3-5 business days after we receive your return.

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